Returns & Exchanges
At EQUIDRY, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy for all unworn and unwashed equestrian gear. Items must be returned in their original packaging with all tags attached to qualify for a full refund or exchange.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Package Your Items
Carefully place the items in their original packaging and ensure all protective layers are included to prevent damage during transit.
Attach Shipping Label
Download and print your pre-paid shipping label from the portal, then securely affix it to the outside of your return parcel.
Drop Off and Track
Drop your package at any authorized courier location and keep your tracking receipt until your refund has been processed by our warehouse team.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing